No with a smile

Customer service is often mentioned when it is done wrong. A certain mobile phone company, that carries a very popular phone, does not have a great reputation when it comes to customer service. Today, I had a different kind of experience. I went into one of their stores trying to accomplish a specific thing. They … Continue reading No with a smile

Take advantage

It’s Christmas Season. The debate rages on about whether or not people should say “Happy Holidays”, “Merry Christmas”, “Season’s Greetings” or whatever. Matters little to me, only because it really is not going to make much, if any, difference in any individuals heart. No, there is a much bigger opportunity here than trying to convince … Continue reading Take advantage